FREQUENTLY ASKED
Questions
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Below are frequently asked questions, you may find the answer for yourself

If you cannot find the answer below please contact us where we will be happy to assist.

Using Our Website

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at info@the-stovestore.co.uk

All personal information that are used to identify any individual such as a first and last name, home address, email address or other contact information keep in secret. As usual you can visit our web page without telling who you are or revealing any personal info about yourself. We use personal information to process and deliver your goods. You can read more information in our privacy policy.

If you are a registered HETAS installer or retailer then we can offer trade discounts, simply create an account on our website and send us an email to info@the-stovestore.co.uk. Please include in the email the email address you registered with and your HETAS registration number, following validation we will apply the trade discount to your account.

Once you have had a stove and flue system installed by us, you will qualify for 10% discount on your fuel purchases from us, please register on our website and send us an email to info@the-stovestore.co.uk. Please include in the email the email address you registered with and your invoice number, following validation we will apply the fuel discount to your account.