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Privacy Policy

Cyril Austin & Sons Ltd (The Stove Store Cirencester) (Company Number: 04042125) (“Austins”,“weus”and “our”) is committed to protecting the privacy and security of your personal data. This Privacy Notice describes how we collect, use and look after your personal data when you visit our website, (regardless of where you visit it from), including when you purchase a product from us or sign up for our newsletter. It also tells you about your rights and how the law protects you.

  • Important information 

This Privacy Notice supplements the other notices and terms published on our website (including our terms and conditions for the supply of products and our cookies policy) (Terms) and is not intended to override them. 

Austins is the controller and responsible for your personal data.

To assist you further in understanding this Privacy Notice, we have set out in the Schedule a glossary of terms used in this Privacy Notice, examples of types of personal data we collect, how we use it, the lawful basis for processing such data and further details of your rights. 

We have an appointed data protection manager (DPM). If you have any questions about this Privacy Notice, including any requests to exercise your legal rights, please contact our DPM in writing, either by:


post: Data Protection Manager, The Stove Store Cirencester, 17 Love Lane, Cirencester, Gloucestershire GL7 1YG

or, by using the “contact us” submission form on our website. 

You have the right to make a complaint at any time to the ICO ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. 

This site is applicable to both business customers (acting in connection with their trade, craft or profession) as well as individual consumers (not acting in connection with their trade, craft or profession). Please note our website is not intended for children and we do not knowingly collect data relating to children.

  • Your duty to inform us of changes

It is important that the data we hold about you is accurate and current, therefore please keep us informed of any changes to your personal data.

  • Third party links

Our website includes links to third-party websites, plug-ins and applications. By clicking on these links or enabling connections you may be allowing third parties to collect or share your personal data. We have no control these third-party websites, plug-ins or applications and are not responsible for their privacy notices, therefore you should also read their privacy notices to understand what personal data they collect about you and how they use it.

  • The data we collect about you

We may collect, use, store and transfer the types of personal data about you listed in Part 1 of Schedule 1.

We also collect, use and share aggregated data. However, if we combine aggregated data with your personal data so that it can directly or indirectly identify you, we treat this as your personal data.

We do not collect any special categories of personal data or any information about criminal convictions and offences.

  • Failure to provide personal data

If we are required by law, or under the terms of a contract we have with you, to collect your personal data and you fail to provide it, we may not be able to enter into perform the contract with you and, we may have to cancel your order for a product. We will notify you of this at the relevant time. 

  • How personal data is collected

We collect personal data in the following ways:

Direct interactions   You may provide personal data when you complete online forms (including the “Contact Us” section of our website), order products from us, create and sign into your user account, take part in surveys, join our mailing list or where you correspond with us (by post, phone or email) 
Automated technology We automatically collect personal data (technical and usage) when you browse or interact with our website, by using cookies, server logs and other similar technologies. We may also receive technical data about you if you visit other websites which use our cookies. Please see our cookie policy for further details. 
Third parties  We may receive personal data from: (a)analytics providers; (b) advertising networks; (c) search information providers; and (d) our suppliers such as payment providers, finance providers, delivery providers, website support and maintenance providers (and in each case, these third parties may be based inside or outside the EEA). 
  • How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data:

  • to perform the contract we are to enter into or have entered into with you;
  • to comply with a legal obligation; and 
  • where it is necessary to carry out our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Part 2 of Schedule 1 sets out the lawful basis we will rely on to process your personal data.

Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your information.

  • Marketing

Generally, you will only receive marketing communications from us; (a) if you have requested information from us; or (b) purchased products from us and have not opted out of receiving marketing or unsubscribed; or (c) you have provided your consent to receiving marketing at the time we collect your personal data and you have not subsequently opted out or withdrawn your consent; or (d) if we have another basis to send you the marketing communications.

We may analyse your personal data to form a view on what products we think may be of interest to you.

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.  We will not share your personal data with third parties for their marketing purposes.

  • Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased products from us and you have not opted out of receiving that marketing.

  • How to opt out

You can opt out of email marketing by clicking the unsubscribe button within the particular marketing email.  You can also withdraw your consent to marketing at any time by contacting our DPM. 

Even if you opt out of receiving marketing, we may still use your personal data for other purposes provided we have a lawful basis to do so.

  • Change of purpose

We will only use your personal data for the purpose that we originally collected it for, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to use your personal data in this manner.

We may process your personal data (without your knowledge or consent) where this is required or permitted by law.

  • Disclosure of your personal data

We may have to share your personal data with third parties further details of which are set out in Part 4 of Schedule 1.  We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes. They can only process your personal data for specified purposes and in accordance with our instructions.

  • International transfers

Some of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at leastone of the following safeguards is implemented:

  • we will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission;
  • we use specific contracts approved by the European Commission which give personal data the same protection it has in Europe with our services providers;  
  • we may transfer data to US based service providers under the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

  • Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know and they can only process your personal data on our instructions and will be subject to a duty of confidentiality. 

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

  • Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

We may update our data retention practices from to time and you can request details by contacting us.  However, we are legally required to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after they cease being customers, for tax purposes.

We may also anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes. We can use anonymised information indefinitely without further notice to you. 

  • Your legal rights

You have certain rights in certain circumstances under data protection law.  These are set out in full in Part 3 of Schedule 1.  If you wish to exercise any of your rights, please contact our DPM. 

You will not have to pay a fee to exercise any of your rights. However, if your request is clearly unfounded, repetitive or excessive, we may charge a reasonable fee for this information or refuse to comply with your request.

We may request specific information from you to help us confirm your identity when you contact us and ensure. This is a security measure to ensure that personal data is not disclosed to any person who does not have the right to receive it.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. 

  • Updates

We may change this Privacy Notice from time to time by updating this page.  Please check it regularly to ensure you are aware of any changes.  This Privacy Notice was last updated on 4th February 2021

1.Types of personal data

contact data  billing address, delivery address, email address and telephone number
identity data  first name, last name, username or similar identifier, title
marketing and communication data  your preferences in receiving marketing from us and our third parties and your communication preferences
profile data  your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses 
technical data internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website
transaction data details about payments to and from you and other details of products you have purchased from us
  • Lawful basis for processing and processing activities 

The lawful basis upon which we may rely on to process your personal data are:

consent you have given your express consent for us to process your personal data for a specific purpose. 
contract the processing is necessary for us to perform our contractual obligations with you under our contract, or because you have asked us to take specific steps before entering into a contract with you.
legal obligation the processing is necessary for us to comply with legal or regulatory obligation.
legitimate interests the processing is necessary for our or a third party’s legitimate interest e.g. in order for us to provide the best service to you via our website. Before we process your personal data on this basis we make sure we consider and balance any potential impact on you, and we will not use your personal data on this basis where such impact outweighs our interest.

Set out below are specific details of the processing activities we undertake with your personal data and the lawful basis for doing this.

Purpose/Activity Type of data Lawful basis for processing 
to register you as a new customer identity & contact to perform our contract with you
to process and deliver your order, manage payments, fees and charges and debt recovery identity, contact, financial, transaction and marketing & communications (i) to perform our contract with you;(ii) as necessary for our legitimate interest in recovering debts due to us.
to manage our relationship with you, notifying you about changes to the Terms and ask you to leave a review or take a survey identity, contact, profile & marketing & communications (i) to perform our contract with you (ii) as necessary to comply with a legal obligation(iii) as necessary for our legitimate interests in keeping our records updated and analysing how customers use our products.
to enable you to complete surveys identity, contact, profile, usage & marketing & communications (i) perform our contract with you (ii) as necessary for our legitimate interests in analysing how customers use our products to develop them and grow our business
to administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)   identity, contact & technical (i) as necessary for our legitimate interests in running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise(ii) as necessary to comply with any legal obligations
to deliver relevant website content/advertisements to you and measure or understand the effectiveness of our advertising  identity, contact, profile, usage, marketing & communications & technical  as necessary for our legitimate interests in studying how customers use our products, to develop them, to grow our business and to inform our marketing strategy
to use data analytics to improve our website, products, marketing, customer relationships and experiences technical & usage  as necessary for our legitimate interests to define types of customers for our products, to keep our website updated and relevant, to develop our business and to inform our marketing strategy
to make suggestions and recommendations to you about goods that may be of interest to you, including promotional offers identity, contact, technical, usage & profile  as necessary for our legitimate interests to develop our products and grow our business
  • Your legal rights

You have the following legal rights in relation to your personal data:

access your data you can ask for access to and a copy of your personal data and can check we are lawfully processing it
correction  you can ask us to correct any incomplete or inaccurate personal data we hold about you
erasure  you can ask us to delete or remove your personal data where:there is no good reason for us continuing to process it;you have successfully exercised your right to object (see below);we may have processed your information unlawfully; or we are required to erase your personal data to comply with local law. We may not always be able to comply with your request for specific legal reasons, which will be notified to you at the time of your request.
object you can object to the processing of your personal data where:where we are relying on our legitimate interest (or those of a third party) as the basis for processing your personal data, if you feel it impacts on your fundamental rights and freedoms;where we are processing your personal data for direct marketing purposes.In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms and in such circumstances, we can continue to process your persona data for such purposes.
restrict processing you can ask us to us to suspend or restrict the processing of your personal data, if:you want us to establish the accuracy of your personal data;our use of your personal data is unlawful, but you do not want us to erase it;you need us to hold your personal data (where we no longer require it) as you need it to establish, exercise or defend legal claims; oryou have objected to our use of your personal data, but we need to verify whether we have overriding legitimate grounds to use it. 
request a transfer you can request a transfer of your personal data which is held in an automated manner and which you provided your consent for us to process such personal data or which we need to process to perform our contact with you, to you or a third party. We will provide your personal data in a structured, commonly used, machine-readable format. 
withdraw your consent you can withdraw your consent at any time (where we are relying on consent to process your personal data). This does not affect the lawfulness of any processing carried out before you withdraw your consent.
  • Third Parties
service providers acting as processors who provide IT and system administration services, web hosting services, analytical services, delivery services and payment processing services
professional advisors  acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services
HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances
third parties   third parties whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Notice
finance providers acting as processors or controllers to facilitate the provision of credit finance options when purchasing products from us and to deal with credit agreements and payments under the credit agreements
  • Glossary
aggregated data information such as statistical or demographic data which may be derived from personal data but which cannot by itself identify a data subject
controller a body that determines the purposes and means of processing personal data
data subject  an individual living person identified by personal data (which will generally be you)
personal data  information identifying a data subject from that data alone or with other data we may hold but it does not include anonymised or aggregated data
processor a body that is responsible for processing personal data on behalf of a controller.
special categories of personal data information about race, ethnicity political opinions, religious or philosophical beliefs, trade union membership, health, genetic, biometric data, sex life, sexual orientation.
ICO Information Commissioner’s Office, the UK supervisory authority for data protection issues.
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