HOW WE HANDLE RETURNS
Refunds & Returns
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This and the following paragraph apply if you buy as a consumer as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations”). Provided the Regulations apply to the transaction concerned, then the following terms apply to the contract.

1.1.        We now inform you that information relating to all aspects of our Goods is not in this document but in our marketing material, whether that is in the medium of Our Website or in hard copy.

1.2.        The following rules apply to cancellation of your order:

1.2.1        If you have ordered Goods, but not received them, you may cancel your order without giving a reason, at any time within 14 days of your order. You will have no obligation and we will return your money.

1.2.2        If you have ordered Goods, and received them, you may cancel your order at any time within 14 days of the date you received them. You must tell us that you wish to cancel. You must also send the Goods back to us within that same 14 day period (with the exception of bespoke items, made to measure and cut to length flexible flue liners, special factory order stoves)

1.2.3        We will return your money subject to the following conditions:

1.2.3.1           we receive the Goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact.

1.2.3.2           you comply with our procedure for returns and refunds. We cannot return your money unless we know who sent them.

1.3.        The option to cancel your order is not available:

1.3.1        if you purchase sealed goods which relate to health or hygiene, and they become unsealed after delivery, or cannot be re-sold for some other reason;

1.3.2        if they are a hard medium for a product in soft copy, which comes to you sealed and is returned to us unsealed.

1.3.3        If the Goods are somehow mixed with other goods so that we cannot identify or easily separate them.

1.4.        You are responsible for the cost of returning the Goods. We have no obligation to refund to you, your cost of re-packing and returning the Goods.

1.5.        In any of the above scenarios, we will return your money within 14 days.